Refund policy

Last updated: October 2026

Waen for Business bills you afterwards, only for results your ads already delivered, so payments are final. Waen is free for drivers.

Payments are not refunded

Every charge is for views, taps, drives to your place or reward redemptions that already happened, at the prices shown on the campaign page. Those charges aren't refundable. You control what you spend with daily budgets and by pausing campaigns at any time.

Billing mistakes

If you think you were charged for something that didn't happen, email [email protected] within 30 days of the charge. We'll check and, if we got it wrong, refund the difference to your card.

If we close your account

If we close your account without you breaking our terms, for example because Waen stops serving your area, we won't charge you for anything after that, and any credit we gave you is cancelled.

Before a chargeback

Please contact us first if a charge looks wrong. We answer billing questions within 2 business days, and it's usually faster than a dispute through your bank.

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